Skip to main content

Accessibility

Last reviewed: 11 October 2026

Our commitment

Aricase is a private service provided by Arc and Delta Ltd. We are subject to the Equality Act 2010, which requires us to make reasonable adjustments so that disabled users can access our service on an equal basis with others.

We use WCAG 2.2 Level AA as our accessibility benchmark and are working towards meeting this standard across Aricase.

What we aim for

We build to the points below and check them with automated accessibility tests (axe) during development. We have not yet had an independent accessibility audit, so some pages may fall short; please tell us if one does.

  • Keyboard navigation - every interactive element is designed to be reachable and operable without a mouse.
  • Screen reader support - forms, modals, and status updates are labelled so they can be announced.
  • Colour contrast - informational text is designed to meet the WCAG 4.5:1 minimum contrast ratio.
  • Skip links - a visible skip link appears on keyboard focus to bypass navigation.
  • Heading structure - pages use a logical heading hierarchy to support assistive technology navigation.
  • Text resize - the interface is designed to remain usable when text is resized up to 200% in the browser.

Known limitations

  • Case documents (PDFs) - PDFs generated by Aricase are not fully screen-reader accessible. They lack semantic structure tags (PDF/UA), which means screen readers may not read them in a logical order. If you need an accessible version of your case document, please email support@aricase.ai with the subject line “Accessible document request” and we will provide a plain-text or Word document alternative.
  • Some complex interactive components - we are progressively improving interactive widgets such as the evidence picker and wizard flows to meet full WCAG 2.2 AA compliance. Known gaps are addressed on an ongoing basis.

Feedback and contact

If you experience difficulty accessing any part of Aricase, or if you would like to request content in an accessible format, please contact us:

We aim to respond to accessibility queries within five working days.

Enforcement

Aricase is a private service and is not subject to the Public Sector Bodies Accessibility Regulations 2018. If you are not satisfied with our response to an accessibility concern, you may contact the Equality and Human Rights Commission or seek advice from the Equality Advisory and Support Service (EASS) helpline on 0808 800 0082.