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Arc and Delta Ltd (trading as Aricase) | England and Wales
Last updated: 16 June 2026
These Terms & Conditions ("Terms") govern your use of the Aricase platform ("Platform") operated by:
Arc and Delta Ltd
Registered in England and Wales
Companies House number: 17240873
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Trading as: Aricase
Contact: support@aricase.ai
By creating an account, subscribing to a plan, or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.
You must be at least 18 years old. Aricase supports employment disputes governed by the law and tribunal system of the jurisdictions in which we operate (currently England and Wales). You do not need to be resident in a supported jurisdiction to use the Platform, but the Platform is built only for disputes that fall within one of those jurisdictions (see section 7).
Aricase is a self-help legal information platform that helps individuals in England and Wales organise information about potential employment tribunal claims.
Aricase is not a law firm.We are not regulated by the Solicitors Regulation Authority ("SRA"), the Bar Standards Board, or any other legal regulatory body. We do not provide legal advice, legal representation, or regulated legal services as defined by the Legal Services Act 2007 — including, for example, the reserved legal activities of exercising rights of audience, conducting litigation, reserved instrument activities, probate activities, notarial activities, and the administration of oaths.
The Platform provides:
All outputs are informational and organisational in nature. They do not constitute legal advice. You must independently verify any output before acting on it or submitting it to a tribunal, employer, ACAS, or legal representative.
If you require legal advice, you should consult a solicitor or barrister regulated by the SRA or Bar Standards Board.
The Platform uses third-party artificial intelligence services to generate responses, draft documents, case analyses, and other outputs.
You acknowledge that AI-generated content:
You must independently review and verify all AI-generated content before using it. We accept no liability for losses arising from your reliance on unverified AI outputs.
The Guidance Expert subscription tier includes access to a human case review service. This review is carried out by our employment case review specialists.
You understand and accept that:
You are solely responsible for:
You must promptly notify us at support@aricase.ai if you suspect any unauthorised access to your account.
The Platform may only be used by individuals preparing their own employment dispute in England or Wales.
You must not use the Platform if you are:
You must not use the Platform to:
We reserve the right to suspend or terminate accounts that breach this section without refund.
Employment tribunal time limits are strict. Missing a deadline may result in your claim being rejected, regardless of its merits.
Any deadline information displayed on the Platform is informational only and must be independently verified. Deadlines depend on individual circumstances including the nature of the claim, ACAS Early Conciliation dates, and applicable law at the time of dismissal or detriment. You acknowledge that our tools may not reflect every event affecting a time limit (for example, continuing or multiple acts of discrimination, or extensions granted by the tribunal) and should not be treated as a definitive calculation of time limits. We accept no liability for missed deadlines.
You should verify all deadlines with ACAS (acas.org.uk) or a qualified legal professional before acting.
Use of the Platform does not guarantee a successful claim, settlement, or any particular legal outcome. Employment tribunal outcomes depend on individual facts and are determined by independent judges. We make no representations about the strength or prospects of any claim.
Access to the Platform requires a paid monthly subscription on one of two tiers:
The price shown is the amount due for the subscription. Any VAT, tax, or other charge that applies (if any) will be shown clearly at checkout before you pay. Subscriptions are billed monthly in advance and renew automatically on the same date each month unless cancelled.
Payments are processed securely by Stripe (Stripe Technology Europe Ltd). We do not store your card details. By subscribing, you authorise Stripe to charge the relevant monthly fee to your chosen payment method.
If a payment fails, we will make reasonable attempts to collect payment via Stripe's smart retry service. If payment cannot be collected, your access may be restricted. See section 14 for the grace period.
We may change subscription prices at any time. We will give you at least 30 days' notice of any price increase by email to your registered address before it takes effect at your next renewal. If you do not cancel before the price change takes effect, you will be deemed to have accepted the new price.
Price changes do not affect the current billing period already paid for.
You may cancel your subscription at any time via the billing portal accessible from your account settings. Cancellation takes effect at the end of the current billing period. You will retain full access until that date and will not be charged again.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of subscribing without giving any reason.
Express request for immediate access: At checkout, you agree that performance of the contract should begin immediately so that you can start using Aricase straight away. In accordance with Regulation 36 of those Regulations, once the service has begun, the strict 14-day right to a full refund no longer applies.
We voluntarily go further than the strict legal position. Even though we begin performance immediately, we treat the service as not yet starteduntil Aricase has actually begun processing your case — that is, until AI has been run on your work. In practice this happens the first time you upload a document or confirm Stage 2, whichever comes first. This means:
Refund requests should be sent to support@aricase.ai. We confirm eligibility from our records (purchase date and whether any AI processing has run on your case) and aim to respond within 5 working days. Approved refunds are issued to the original payment method via Stripe.
These Terms do not affect any statutory rights you have as a consumer under the Consumer Rights Act 2015 that cannot lawfully be excluded or restricted.
When your monthly AI usage approaches the included limit, you may purchase additional AI access for £20 as a one-off payment. This extends your AI budget for the current billing period only and does not roll over to the next period.
Top-up purchases are non-refundable once the additional access has been provided and used. The 14-day cancellation waiver in section 12 applies in the same way as for subscriptions.
If your subscription expires due to non-payment or cancellation at period end, we will provide a short grace period ("Grace Period") of up to 7 days during which you may access your case data in read-only mode. This allows you to export any documents or information before your account is locked.
During the Grace Period, you may not initiate new AI interactions, upload new evidence, or use other write-access features. Access is locked at the end of the Grace Period if no new subscription is activated.
You may upload documents, evidence, and other content to the Platform ("User Content"). You confirm that:
You retain ownership of your User Content. You grant Arc and Delta Ltd a limited, non-exclusive, worldwide licence to store, process, and use your User Content solely for the purpose of providing the Platform to you. We will not use your User Content to train AI models or share it with third parties except as described in our Privacy Policy.
All Platform content including but not limited to software, design, templates, branding, trademarks, and proprietary methodologies are owned by or licensed to Arc and Delta Ltd.
You may not copy, reproduce, modify, distribute, or create derivative works from any Platform content without our prior written consent.
Draft documents generated by the Platform for you are provided for your personal use in connection with your employment dispute. You may use and modify them for that purpose.
The Platform integrates with third-party services for payments, hosting, authentication, email, analytics, and AI processing. Use of these services is subject to their respective terms and privacy policies.
We are not responsible for the acts or omissions of third-party service providers except to the extent required by law.
The Platform is provided on an "as available" basis. We do not guarantee uninterrupted or error-free access. We will use reasonable efforts to keep the Platform available but planned and unplanned maintenance may cause temporary unavailability.
We may at any time and without notice modify, suspend, or discontinue any part of the Platform where operationally, technically, or legally necessary. Where we discontinue a material feature, we will provide reasonable notice where practicable.
We will not be liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, government action, failure of third-party services or infrastructure, or cyberattack.
Nothing in these Terms limits or excludes our liability for:
Subject to the above, our total aggregate liability to you for any claim arising under or in connection with these Terms or your use of the Platform shall not exceed the total amount paid by you in the 12 months immediately preceding the event giving rise to the claim.
We shall not be liable for any:
Where you are a consumer under the Consumer Rights Act 2015, this section applies only to the extent permitted by law. Your statutory rights are not affected.
If you are a consumer, you benefit from the protections of the Consumer Rights Act 2015 and related legislation. These Terms are intended to comply with those protections. If any term is found to be unfair or unenforceable under the Consumer Rights Act 2015, it will be severed from the rest of these Terms, which will remain in force.
If you are unhappy with the Platform or our service, please contact us in the first instance at support@aricase.ai. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 calendar days.
If we cannot resolve your complaint to your satisfaction, you may refer it to an alternative dispute resolution ("ADR") body. We will provide you with information about available ADR schemes upon request. We are not currently a member of an approved ADR scheme but are committed to resolving complaints fairly.
We may update these Terms from time to time. Where changes are material (for example, changes to pricing, your rights, or limitation of liability), we will give you at least 30 days' notice by email before they take effect.
For non-material changes (such as clarifications, corrections, or changes required by law), we may update the Terms immediately and notify you by updating the "Last updated" date above.
Continued use of the Platform after the effective date of any change constitutes acceptance of the updated Terms.
We may suspend or terminate your account immediately if you breach these Terms in a material way, including the Acceptable Use restrictions in section 7. We will give you notice of termination by email where practicable.
You may close your account at any time by contactingsupport@aricase.ai. Closing your account does not, by itself, entitle you to a refund of subscription fees already paid; refund eligibility is governed by section 12.
On account closure, your case data will be retained for a period in accordance with our Privacy Policy before permanent deletion.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.
These Terms, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Arc and Delta Ltd in relation to your use of the Platform. They supersede all prior representations, agreements, and understandings.
Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision on any other occasion.
These Terms do not confer any rights on any third party to enforce any provision pursuant to the Contracts (Rights of Third Parties) Act 1999.
These Terms are governed by and construed in accordance with the laws of England and Wales.
Any dispute arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.
Arc and Delta Ltd (trading as Aricase)
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: support@aricase.ai