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Terms & Conditions

Arc and Delta Ltd (trading as Aricase) | England and Wales

Last updated: 22 October 2026

1. Who We Are

These Terms & Conditions ("Terms") govern your use of the Aricase platform ("Platform") operated by:

Arc and Delta Ltd
Registered in England and Wales
Companies House number: 17240873
Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Trading as: Aricase
Contact: support@aricase.ai

2. Acceptance of Terms

By creating an account, buying a Case Pass, or using the Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Platform.

You must be at least 18 years old. Aricase supports employment disputes governed by the law and tribunal system of the jurisdictions in which we operate (currently England and Wales). You do not need to be resident in a supported jurisdiction to use the Platform, but the Platform is built only for disputes that fall within one of those jurisdictions (see section 7).

3. Nature of the Platform - Legal Information, Not Legal Advice

Aricase is a self-help legal information platform that helps individuals in England and Wales organise information about potential employment tribunal claims.

Aricase is not a law firm. We are not regulated by the Solicitors Regulation Authority ("SRA"), the Bar Standards Board, or any other legal regulatory body. We do not provide legal advice, legal representation, or reserved legal activities under the Legal Services Act 2007.

The Platform provides:

  • educational information about employment law and tribunal procedures in England and Wales
  • AI-assisted tools to help you organise your facts, documents, and timeline
  • draft documents generated by artificial intelligence for your review
  • deadline reminder tools (informational only - see section 8)

All outputs are informational and organisational in nature. They do not constitute legal advice. You must independently verify any output before acting on it or submitting it to a tribunal, employer, ACAS, or legal representative.

If you require legal advice, you may want to consult a solicitor or barrister regulated by the SRA or Bar Standards Board.

4. AI-Generated Content

The Platform uses third-party artificial intelligence services to generate responses, draft documents, case analyses, and other outputs.

You acknowledge that AI-generated content:

  • may contain errors, inaccuracies, or omissions
  • may be incomplete or out of date
  • is based on the information you provide and may not reflect the full picture
  • does not constitute legal advice
  • may not be suitable for your specific circumstances without modification

You must independently review and verify all AI-generated content before using it.

5. Internal Quality Monitoring

Aricase staff may look at cases on the Platform, including yours, to monitor quality, safety and how the Platform is working.

You understand and accept that:

  • this is internal monitoring, not a service provided to you - you do not need to request it or opt in, and you will not receive a review, a result or feedback from it. Your right to object is explained in our Privacy Policy
  • it does not check, approve or verify your case, any document or any deadline, and you remain responsible for checking all AI-generated content before you use it (see section 4)
  • our staff are not solicitors, are not regulated by the SRA or any other legal regulatory body, and do not give legal advice
  • it does not create a solicitor-client relationship or any other professional legal relationship

6. User Responsibilities

You are solely responsible for:

  • the accuracy and completeness of all information you provide to the Platform
  • ensuring any documents you submit to third parties (tribunal, ACAS, employer) are accurate and appropriate for your circumstances
  • verifying all deadlines independently before acting on them
  • seeking independent legal advice where appropriate
  • complying with all applicable laws in connection with your use of the Platform
  • keeping your account credentials secure and confidential
  • ensuring you have the right to upload any content or documents you share on the Platform

You must promptly notify us at support@aricase.ai if you suspect any unauthorised access to your account.

7. Acceptable Use

The Platform may only be used by individuals preparing their own employment dispute in England or Wales.

You must not use the Platform if you are:

  • an employer, HR professional, HR consultancy, or management-side representative
  • a solicitor, barrister, or other legal professional using the Platform to assist clients
  • a claims management company or McKenzie friend service
  • acting on behalf of another person, with or without their consent

You must not use the Platform to:

  • provide false, misleading, or fraudulent information
  • upload content you do not have the right to share
  • attempt to reverse-engineer, scrape, or extract data from the Platform
  • circumvent any security or access controls
  • use the Platform for any unlawful purpose
  • harass, abuse, or harm any person

If you seriously or repeatedly breach this section, we may suspend or close your account (see section 23).

8. Tribunal Deadlines

Employment tribunal time limits are strict. Missing a deadline may result in your claim being rejected, regardless of its merits.

Any deadline information displayed on the Platform is informational only and must be independently verified. Deadlines depend on individual circumstances including the nature of the claim, ACAS Early Conciliation dates, and applicable law at the time of dismissal or detriment. You acknowledge that our tools may not reflect every event affecting a time limit (for example, continuing or multiple acts of discrimination, or extensions granted by the tribunal) and should not be treated as a definitive calculation of time limits. We calculate deadlines in code from the dates you enter. We are not responsible for a missed deadline caused by dates you entered wrongly or left out, or by events our tools cannot take into account.

Verify all deadlines with ACAS (acas.org.uk) or a qualified legal professional before acting.

9. No Guarantee of Outcome

Use of the Platform does not guarantee a successful claim, settlement, or any particular legal outcome. Employment tribunal outcomes depend on individual facts and are determined by independent judges. We make no representations about the strength or prospects of any claim.

10. Free Account and the Case Pass

Creating an account is free and does not require payment card details. There is no subscription, no recurring charge and no minimum term.

What is free

The free start is available once per email address. With it, at no charge:

  • building your case plan: the case summary, the review of your evidence, your timeline and your case assessment
  • your deadlines and your case file, which you can read and edit at any time, and the documents Ari prepares for you, which you can download at any time
  • 30 messages with Ari
  • your first document, including any revisions of that same document

The Case Pass

A Case Pass is a single payment of £50 for one case, giving access for 2 months from the date you buy it. During that time it unlocks every other document Ari prepares for that case, and further messages with Ari as you need them for that case, subject to the fair-use policy below.

  • A Case Pass belongs to one case. A case is a dispute with one employer. A dispute with a different employer is a separate case and needs its own Case Pass.
  • A Case Pass lasts 2 months. If your case needs longer, you can buy another Case Pass for the same case in the last 14 days of the current one, or at any time after it has ended. A Case Pass bought before the current one ends starts when the current one ends, so no time is lost. Nothing renews or is charged automatically.
  • When a Case Pass ends, new documents and messages beyond what is free pause until you buy another. Your case file is never locked (section 13).
  • A Case Pass cannot be transferred to another case or another account, sold, or exchanged for cash.
  • The price is shown in your account before you pay. Promotional codes, where we issue them, are applied at checkout.

Fair use

The Platform, and the Case Pass, are for one person working on their own employment dispute. A fair-use policy applies to the work Ari carries out on each case, so that the Platform stays available for everyone. Ari may pause new work on a case if its use goes well beyond what one person's dispute needs - for example, automated or bulk use, use for other people's disputes, or repeated requests that do not move the case forward. We expect almost no one to reach it.

If Ari pauses, we will tell you on screen. Email us at support@aricase.ai and we will review the case and, where the use is genuine, let Ari continue. We will not lower the fair-use limit for a Case Pass you already hold. If we decide not to let Ari continue on a case that has a current Case Pass, we will refund the unused part of it. A pause under this policy never locks your case file (section 13).

Tax and payment

The price shown is the total amount you pay. No tax is added at checkout. If our tax position changes, any tax that applies will be shown clearly before you pay.

Payments are processed securely by Stripe. We do not store your card details. A Case Pass is a single payment that you authorise at the time; we do not store a payment method to charge you again automatically.

11. Changes to Pricing

We may change the price of the Case Pass, or what is included free, at any time. Because there is no subscription and no recurring charge, a price change can only ever affect passes bought after the change.

A Case Pass you have already bought is unaffected by a later price change. What it covers is fixed at the moment you pay for it, and a later change does not reduce it.

12. Cancellation and Refunds

Nothing renews automatically

Because there is no subscription and no recurring charge, there is no plan to cancel and nothing renews automatically. When a Case Pass ends, you are not charged again unless you choose to buy another. You may simply stop using the Platform at any time. Your case file remains available to you. Account closure is covered by section 23.

14-day cancellation right (Consumer Contracts Regulations 2013)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel a Case Pass within 14 days of buying it, without giving a reason.

When you buy a Case Pass, you ask for it to start within those 14 days - straight away, or when your current Case Pass ends if you buy another before it does. You cannot complete the purchase without making that request.

If you cancel within 14 days, we will refund what you paid, less a proportionate amount for what you have already used under that Case Pass (for example, documents Ari has prepared and messages with Ari). If you have not used it, we refund the full amount. You agree to this at checkout, and your receipt email confirms it.

How to cancel: email support@aricase.ai with any clear statement that you want to cancel. You can use the model form below, but you do not have to. We will refund you within 14 days of hearing from you, to the payment method you used.

Model cancellation form (complete and return only if you wish to cancel):
To: Arc and Delta Ltd (trading as Aricase), support@aricase.ai
I hereby give notice that I cancel my contract for the supply of the following service: Case Pass.
Ordered on:
Name:
Email address used for my account:
Date:

Your statutory rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015. If the Platform is not as described, is not supplied with reasonable care and skill, or is faulty, you are entitled to the remedies that Act provides, which may include a repair, a replacement, or a full or partial refund.

Beyond those statutory rights, refunds are at our discretion and are considered case by case. We do not offer a money-back guarantee.

If a payment is refunded or reversed

If a Case Pass payment is refunded, or reversed through your bank or card provider (a chargeback), the Case Pass ends. Ari will not prepare further documents for that case beyond what is free, but documents already produced stay in your case file, which remains free to read and edit, and those documents remain free to download.

Refund requests should be sent to support@aricase.ai. Approved refunds are issued to the original payment method via Stripe.

13. Your Case File Is Never Locked

We do not suspend, lock or delete your case for non-payment, and there is no grace period after which access to your case file is withdrawn.

Whether or not you buy a Case Pass, whether or not it has ended, and whether or not a pause under the fair-use policy applies, you keep full access to read and edit your case, to your evidence, to your deadlines, and to download any documents already produced for you. Without a current Case Pass, the only consequence once you have used what is free under section 10 is that new messages and new documents from Ari pause. Section 23 covers the separate question of account termination.

You can also ask for a copy of all the personal data we hold about you, including your case file, by emailing support@aricase.ai. Section 14 of our Privacy Policy sets out this right and your other data rights.

14. User Content

You may upload documents, evidence, and other content to the Platform ("User Content"). You confirm that:

  • you own or have the legal right to upload and share all User Content
  • your User Content does not infringe any third-party intellectual property rights
  • you have appropriate authority to share any personal data about third parties (employers, colleagues, witnesses) included in User Content

You retain ownership of your User Content. You grant Arc and Delta Ltd a limited, non-exclusive, worldwide licence to store, process, and use your User Content solely for the purpose of providing the Platform to you. We will not use your User Content to train AI models or share it with third parties except as described in our Privacy Policy.

15. Intellectual Property

All Platform content including but not limited to software, design, templates, branding, trademarks, and proprietary methodologies are owned by or licensed to Arc and Delta Ltd.

You may not copy, reproduce, modify, distribute, or create derivative works from any Platform content without our prior written consent.

Draft documents generated by the Platform for you are provided for your personal use in connection with your employment dispute. You may use and modify them for that purpose.

16. Third-Party Services

The Platform integrates with third-party services for payments, hosting, authentication, email, analytics, and AI processing. Use of these services is subject to their respective terms and privacy policies.

17. Platform Availability and Modifications

The Platform is provided on an "as available" basis. We do not guarantee uninterrupted or error-free access. We will use reasonable efforts to keep the Platform available but planned and unplanned maintenance may cause temporary unavailability.

We may modify, suspend, or discontinue any part of the Platform where operationally, technically, or legally necessary. Where we discontinue a material feature, we will give reasonable notice where practicable. If we stop providing a material part of the Platform while you hold a Case Pass, we will refund the unused part of it.

18. Force Majeure

We will not be liable for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to acts of God, pandemic, government action, failure of public networks or infrastructure outside our control, or cyberattack.

19. Limitation of Liability

Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation
  • any liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or any other applicable law

Subject to the above, if we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our failure or of our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen, or if, at the time you started using the Platform, both we and you knew it might happen.

We are not responsible for:

  • any business losses - the Platform is for your own personal employment dispute, so we are not responsible for loss of profit, loss of business, business interruption or loss of business opportunity
  • loss caused by information you gave us being wrong or incomplete
  • the decision a tribunal, ACAS, your employer or anyone else makes about your dispute

Where you are a consumer under the Consumer Rights Act 2015, this section applies only to the extent permitted by law. Your statutory rights are not affected.

20. Consumer Rights

If you are a consumer, you benefit from the protections of the Consumer Rights Act 2015 and related legislation. These Terms are intended to comply with those protections. If any term is found to be unfair or unenforceable under the Consumer Rights Act 2015, it will be severed from the rest of these Terms, which will remain in force.

21. Complaints

If you are unhappy with the Platform or our service, please contact us in the first instance at support@aricase.ai.

If we cannot resolve your complaint, we will write to you with the details of an approved alternative dispute resolution ("ADR") provider and tell you whether we agree to use it.

22. Changes to These Terms

We may update these Terms from time to time. Where changes are material (for example, changes to your rights, to what a Case Pass covers, or to limitation of liability), we will give you at least 30 days' notice by email before they take effect.

A change to the price of the Case Pass applies only to passes bought after the change and never to a pass you already hold (section 11). The price you will pay is always shown before you pay.

For non-material changes (such as clarifications, corrections, or changes required by law), we may update the Terms immediately and notify you by updating the "Last updated" date above.

Continued use of the Platform after the effective date of any change constitutes acceptance of the updated Terms. If you do not accept a material change, you can close your account before it takes effect, and we will refund the unused part of any current Case Pass.

23. Account Termination

We may suspend or terminate your account immediately if you breach these Terms in a material way, including the Acceptable Use restrictions in section 7. We will give you notice of termination by email where practicable. If we close your account for that reason while you hold a Case Pass, we will refund the unused part of it, less any reasonable costs your breach caused us, unless the breach involved fraud.

You may close your account at any time by contacting support@aricase.ai. Closing your account ends any Case Pass on it. Refunds on closure follow section 12: your cancellation right and your statutory rights are unaffected, and anything beyond them is at our discretion.

On account closure, your case data will be retained for a period in accordance with our Privacy Policy before permanent deletion.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

25. No Waiver

Our failure to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision on any other occasion.

26. Third-Party Rights

These Terms do not confer any rights on any third party to enforce any provision pursuant to the Contracts (Rights of Third Parties) Act 1999.

27. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any dispute arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your country of residence.

28. Contact

Arc and Delta Ltd (trading as Aricase)
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: support@aricase.ai